It is very true that live chat facility on your website increases the sales and there are certain things to consider while placing the widget and providing real-time chat support.

The first thing to consider is personalizing the chat widget. Keep a warm welcome message to greet your visitors and place your logo on the widget’s icon. Place the widget in consistent location so that you customers know where the button is.

Usually it is seen most of the visitors don’t initiate the chat and move over to another website. Here it is suggested to identify the individuals and open a chat window after his or her’s staying a while on the website. Be very friendly on the chat and don’t force to make purchase.

It may not be possible for you to keep the chat line open for 24×7. Identify the peak hours and schedule yourself to remain online in those specific time. Also, it would be better if you mention the time of your live chat.

Promote your live chat feature through pay-per-click (PPC) or email newsletters. These medium will surely generate a buzz and increase awareness.

If you are hiring chat staff, try to enroll the better ones. Give them proper training of your product and how they must assist the customers. Also, reward them at regular intervals for their hard work as they will get more motivated to work better.

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It is very true that live chat facility on your website increases the sales and there are certain things to consider while placing the widget and providing real-time chat support. The first thing to consider is personalizing the chat widget. Keep a warm welcome message to greet your visitors and...